Privacy policy

Talesa FZE
Last Updated: 16th June 2026

Talesa FZE ("Talesa", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, place an order, contact us, or use our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide when you:

  • Place an order
  • Create an account
  • Subscribe to our newsletter
  • Contact us through our website, email, phone or social media
  • Request a quotation via corporate & event gifting proposal

The information we may collect includes:

  • Full name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Company details (for corporate orders)
  • Payment information
  • Gift recipient information provided by you for delivery purposes

When you visit our website, certain technical information may be collected automatically, including your IP address, browser type, device information and website usage data. This information helps us improve website performance, security and customer experience.

How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Arrange deliveries and customer support
  • Communicate regarding purchases and enquiries
  • Improve our products, services and website experience
  • Manage corporate gifting enquiries and proposals
  • Send promotional communications where you have consented to receive them
  • Comply with legal and regulatory obligations

Payment Information

Payments made through our website are processed by secure third-party payment service providers.

Talesa does not store or retain complete credit card or debit card details on its servers.

All payment transactions are processed through secure encrypted payment gateways that comply with applicable industry security standards.

Disclosure of Information

We do not sell, rent or trade your personal information.

We may share your information with:

  • Delivery and logistics providers
  • Payment processors
  • IT and website service providers
  • Professional advisers
  • Government authorities, regulators or law enforcement agencies where required by law

Information will only be disclosed where necessary to provide our services or comply with legal obligations.

Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality, analyse website traffic and improve your browsing experience.

Cookies may collect information such as:

  • Browser type
  • Device information
  • Website activity
  • Preferences and settings

You may disable cookies through your browser settings, although some website features may not function properly.

Data Security

We implement reasonable administrative, technical and organisational safeguards to protect personal information against unauthorised access, disclosure, alteration or destruction.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.

Third-Party Services

Our website may contain links to third-party websites, applications or services.

We are not responsible for the privacy practices, content or policies of third-party websites. We encourage you to review their privacy policies before providing personal information.

Retention of Information

We retain personal information only for as long as necessary to:

  • Fulfil the purposes described in this Policy
  • Comply with legal, tax and accounting obligations
  • Resolve disputes and enforce agreements

Your Rights

Subject to applicable UAE laws, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of information where legally permissible
  • Withdraw consent to marketing communications

Requests may be submitted using the contact details provided below.

Children's Privacy

Our website and services are not intended for children under the age of 18 years.

We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Any changes will be published on this page and become effective upon posting.

Contact Us

For questions regarding this Privacy Policy or our data handling practices, please contact:

Talesa FZE
Dubai, United Arab Emirates
Email: info@talesa.ae
Website: www.talesa.ae

Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.

Any dispute arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts of the United Arab Emirates.