Shipping policy

1.1 Ready-to-Ship Collections

a) Delivery Coverage

Talesa delivers across the United Arab Emirates for all ready-to-ship collections.

As each delivery is thoughtfully coordinated to ensure your gifting experience arrives with the care it deserves, delivery charges are applicable across the UAE and are calculated based on delivery location, timing, and service requirements.

Delivery to certain remote or restricted-access areas may be subject to extended timelines or additional charges. Where applicable, our team will confirm delivery arrangements prior to processing your order.

b) Delivery Timelines

Estimated delivery timelines are as follows:

Same day delivery: Anywhere in Dubai, provided the order is placed before 2:00 PM GST.
Next day delivery: All other emirates, subject to availability.

Same-day delivery requests for other emirates are accommodated where operationally feasible and may be subject to additional charges.

c) Delivery Charges

Delivery charges are determined at checkout based on:

Delivery location
Remote or special-access destinations
Multiple delivery points (in case of corporate)

Applicable delivery charges will be communicated at checkout or confirmed by our team prior to dispatch.

d) Delivery Requirements

To ensure a smooth delivery experience, we kindly request that accurate recipient details are provided, including:

Full delivery address
Recipient name
Contact number
Preferred delivery timing (where applicable)

The recipient should be available to receive the order at the scheduled time.

Where delivery attempts are unsuccessful due to incorrect information, recipient unavailability, or inability to access the location, re-delivery charges may apply.

1.2 Custom & Corporate Gifting

Each Talesa custom gifting project is carefully curated to reflect your occasion, brand, or bespoke requirements.

a) Lead Times

Custom and corporate gifting projects generally require a minimum lead time of four (4) weeks, depending on scope and complexity.

This timeline includes:

Concept development
Product sourcing
Personalisation and customisation
Production and assembly
Quality review
Delivery coordination

For time-sensitive requests, our team will make every effort to accommodate accelerated timelines where possible.

b) Multi-Location Deliveries

For corporate gifting campaigns, event gifting, or deliveries across multiple destinations, tailored logistics arrangements can be coordinated by our team.

Delivery charges for custom and corporate projects are quoted separately based on project requirements.

2. Returns, Refunds & Replacements

Due to the curated, personalized, and in some cases perishable nature of products included in our collections, Talesa does not accept returns for completed purchases.

Should your order arrive damaged, defective, incorrect, or not in satisfactory condition, we kindly ask that you notify us within 48 hours of delivery.

To review your request, we may require:

Order reference details
Description of the issue
Clear supporting photographs

3. Eligible Refund / Replacement Requests

Refunds or replacements may be considered where:

The order was damaged during transit
A defective item was received
An expired or compromised consumable product was received
An incorrect item or order was delivered

Approved refunds will be processed to the original payment method within 7–10 business days.

Where appropriate, replacements will be arranged subject to product availability.

4. Cancellation Policy

4.1 Ready-to-Ship Orders

Ready-to-ship orders may be cancelled within 2 hours of order confirmation, provided the order has not already been prepared or dispatched.

Once processing or dispatch has commenced, cancellation may no longer be possible.

4.2 Custom & Corporate Orders

As custom and corporate gifting projects involve sourcing, planning, personalization, and production specifically for the order, cancellations cannot be accepted once work has commenced.

Any costs already incurred may remain chargeable.

For urgent amendment or cancellation requests, we encourage you to contact our team at the earliest opportunity.

5. Delivery Limitations

While every effort is made to deliver within the communicated timelines, Talesa cannot be held responsible for delays caused by circumstances beyond our reasonable control, including:

Courier disruptions
Public holidays
Severe weather conditions
Restricted access locations
Incorrect delivery information provided at checkout
Other unforeseen operational circumstances

Contact Us

For assistance with your order or gifting enquiry:
Email: info@talesa.ae
WhatsApp: +971 52 881 2287
Website: www.talesa.ae