Refund policy

Every Talesa box is composed by hand and quality-checked before dispatch. Because our products include perishable items and personal fragrance compositions, returns are accepted only under specific conditions outlined below.

Eligibility for Returns

We accept returns only when a product arrives damaged, defective, or incorrectly fulfilled. All other sales are final, given the perishable and personal nature of the items inside each box (dates, chocolates, oud oils, and ground coffee).

Reporting a Damaged or Defective Item

To report a damaged, defective, or incorrect order:

Contact us within 48 hours of delivery at info@talesa.ae or +971 55 881 0154.
Include your order number, a description of the issue, and clear photographs of the outer packaging, the box, and the affected item.
Our team will respond within two business days with next steps.

Resolution Options

Once a claim is validated, we will offer one of the following at our discretion:

A full replacement of the affected item or the entire box.
A full refund to the original payment method.
Store credit equivalent to the value of the affected item, valid for 12 months.

Returns We Cannot Accept

We are unable to accept returns or issue refunds in the following cases:

Change of mind after the order has been placed or delivered.
Items reported after the 48-hour window.
Items damaged due to recipient handling after delivery.
Items returned without prior approval from Talesa.

Order Cancellations

Orders may be cancelled in full and refunded if the request is received before the order has been dispatched. Once dispatched, the order is considered final and the return policy above applies.

Refund Processing

Approved refunds are processed within 7 to 14 business days to the original payment method. The exact arrival time depends on your bank or card issuer.